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Call Quality Analysis

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Call quality can be reviewed in the QoS (Quality of Service) graph to the far-right of a selected recording. Click on the green graph, and a set of four charts will appear that represent:
  • Quality of Audio Levels
  • Call Jitter
  • Packets Sent 
  • Packets Receive 
An image of each chart can be downloaded by selecting the rectangular icon in the upper right-hand side of each quadrant.  





 
URL Namecall-quality-analysis1
TitleCall Quality Analysis

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