Single connection is not working properly: Verify that the connection in question is active. The button will be shaded in color on both the application UI and button board, signifying there is at least one counterparty online. Confirm that the b...

Usage of Cloud9 Trader requires audio devices such as a microphone and speaker to send/receive calls. These devices can be configured via the Audio Devices window within the settings menu: Settings → Audio Devices Microphone/Speaker Configurat...

Single Sign-On (SSO) enables users to log in to the Cloud9 Administrative Portal with the information of their firm’s own portal or systems. Prior to enabling SSO, administrators must contact the Cloud9 Helpdesk to integrate the required credentials an...

The Cloud9 24 Button Board is a custom-designed hardware device that supports configuration of 24 physical buttons on 25 dynamic pages for a total of 600 configurable buttons. Key Features Include: 24 physical and configurable but...

C9 Trader users have the option to connect to counterparties and answer calls with a button board. The button board supports 24 configurable buttons across 25 pages of pagination for a total of 600 individual buttons that can be configured. Click Here for...

The C9 Trader now supports multiple audio devices. This capability will allow you to assign a device based on connection type and provides the flexibility to switch to any of your devices during active connections (i.e., shoutdown, ringdown, group broadca...

The intercom buttons, once they are available as buttons on the C9 Trader user interface, can be provisioned on the Cloud9 Button board similar to Shout down and Ring down buttons call types. This is available from the Button board Settings menu. Users wi...

Configuring Click to Call As part of the C9 Trader, users have access to conduct person to person calls via the Click to Call application. The below steps will walk you through setting up this feature for your users. The first section is where you w...

Button Board is connected but the LCD screens are black and no LEDs are illuminated. ​The button board only receives input from the PC while the application is running. Ensure the Cloud9 Trader application is running on the PC and the user is ...

Setting up and managing your firm’s users and portal administrators can all be done from the Users tab in the grey menu bar. This screen is where you can add, delete and modify the settings for the users at your firm. To manage your firm's users and a...

All existing connections, whether old or new, are available for users to add and remove at any time through the community window. To Manage Connections: Click on the Community button in the top of the control panel and navigate to the Connectio...

Intercom is Cloud9's supported call type within the Cloud9 Trader application. It is designed for fast, immediate communications between trading groups and individual users. Intercom introduces three concepts that are new to C9 Trader product offering. ...

Users have multiple options to initiate a call from the Click to Call window. To conduct a call: Method 1: Using Your Contacts - Select any of your contacts from the directory on the main screen of Click to Call and a call will begin. Method 2:...

Managing Groups enables you to create and add your firm’s groups, trading desks, and set their level of visibility in the Cloud9 Community directory. You also have the ability to edit groups, group users, group connections, delete groups, and view details...

Once all of the audio devices (microphone, speakers, etc.) have been connected to the PC, there are additional settings within the Windows operating system that must be adjusted. Open Windows sound settings To open the Windows sound settings men...

There are two distinct call types that are supported for the C9 Trader Intercom feature: Peer-to-Peer Peer-to-Group Peer-to-Peer Person-to-Person, or Peer-To-Peer Intercom calling is the most basic call type for internal intercom calling...

Click to Call users on Cisco Call Manager can now conference in another party on an existing call. This functionality allows users to join an additional party on a call without the need to dial into a conference bridge. Setting up a Three-Way Conferen...

Logging into Cloud9 requires both a username and password. If a password is forgotten, a reset can be triggered via the login page by clicking on the Forgot Password link. Enter the username and the email address associated with the account. When subm...