When setting up new connections, you will select either an internal or external connection. Internal connections allow users to shoutdown to their assigned, internal groups. External connections enables users to conduct a shoutdown or ringdown to groups t...

As an administrator you can create, edit and delete connections to counterparties for your firm’s users in the Cloud9 Portal. To manage connections for your firm’s users, navigate to the Connections tab. To add a new connection: Select the Add Co...

The Cloud9 Portal supports the administration of the Audio Broadcast feature, which enables C9 Trader users to subscribe to audio channels broadcast over a customer’s network via commercially available encoder devices. These audio channels consist of a...

To troubleshoot a frozen button board, please follow the steps below: Verify the Cloud9 Trader application is running on the user's PC. If not, launch the application so the board can be reinitialized. If the application is already running, ver...

C9 Trader users have the option to connect to counterparties and answer calls with a button board. The button board supports 24 configurable buttons across 25 pages of pagination for a total of 600 individual buttons that can be configured. Click Here for...

Instead of using the mouse to engage your buttons, you can opt to use a button board. Button boards connect to your computer via USB and come 24 configurable buttons. For more information about configuring your button board, see our article on Button Boar...

Multi-Press allows a Cloud9 user to select and deselect shoutdown connections to create a dynamic group broadcast. This feature does not replace the need for Group Broadcast, but provides a simple interface to create group broadcasts on the fly. T...

Configuring Click to Call As part of the C9 Trader, users have access to conduct person to person calls via the Click to Call application. The below steps will walk you through setting up this feature for your users. The first section is where you w...

Two of Cloud9's supported call types are Shoutdowns and Ringdowns. These connections can be made internally between groups or externally to counterparties. They can be shared among several users within each group for coverage and allow for teams to people...

Administrators can limit C9 Trader user access to specific locations by restricting IP (Internet Protocol) access. To configure allowable IPs: Navigate to the Firms tab. Select your firm and click Edit Firm. Scroll down to the bottom of the...

The C9 Trader now supports multiple audio devices. This capability will allow you to assign a device based on connection type and provides the flexibility to switch to any of your devices during active connections (i.e., shoutdown, ringdown, group broadca...

Users can control the incoming volume of their individual buttons or application as a whole through the user interface of the application. Button Volume: When hovering the mouse over any button on the interface, a scroll bar will appear on the right s...

Call recordings are accessible by navigating to the Recordings tab in the grey menu bar. Please note that only authorized users, administrators or compliance officers can access and download voice recordings. Completed calls will be listed in a table star...

The Cloud9 24 Button Board is a custom-designed hardware device that supports configuration of 24 physical buttons on 25 dynamic pages for a total of 600 configurable buttons. Key Features Include: 24 physical and configurable but...

Cloud9's settings menu has a section dedicated to the user's personal preferences for the application. To modify these preferences, navigate to the Settings menu and click the Application tab. Recording Storage: This setting displays whether or not a u...

While they are not required to use with the C9 Trader, you can purchase a variety of devices to customize your experience. Learn about our options for microphones, handsets, speakers, and button boards in this section. To purchase these devices, contac...

To set or update a user’s administrative privileges, navigate to the Users tab, select a user and click Edit Admin Level. Here you can use the drop-down menu to select their administrative privilege level, the IP addresses this user can log in from, and ...

Setting up and managing your firm’s users and portal administrators can all be done from the Users tab in the grey menu bar. This screen is where you can add, delete and modify the settings for the users at your firm. To manage your firm's users and a...