C9 Trader users have the option to connect to counterparties and answer calls with a button board. The button board supports 24 configurable buttons across 25 pages of pagination for a total of 600 individual buttons that can be configured. Click Here for...

To efficiently run the C9 Trader application, the operating system requirements as follows: Windows 7 or higher operating system Intel i5 or greater processor A built in sound device or USB sound device with playback (speakers) and recording (m...

Usage of Cloud9 Trader requires audio devices such as a microphone and speaker to send/receive calls. These devices can be configured via the Audio Devices window within the settings menu: Settings → Audio Devices Microphone/Speaker Configurat...

Setting up and managing your firm’s users and portal administrators can all be done from the Users tab in the grey menu bar. This screen is where you can add, delete and modify the settings for the users at your firm. To manage your firm's users and a...

The Cloud9 24 Button Board is a custom-designed hardware device that supports configuration of 24 physical buttons on 25 dynamic pages for a total of 600 configurable buttons. Key Features Include: 24 physical and configurable but...

Configuring Click to Call As part of the C9 Trader, users have access to conduct person to person calls via the Click to Call application. The below steps will walk you through setting up this feature for your users. The first section is where you w...

The Community tab is accessible from the main control panel on the C9 Trader. The intercom community available in the Community tab and is exclusively tailored to allow instant provisioning of intercom connections. The default view of the intercom communi...

To efficiently run the Cloud9 Trader application, your computer must meet the following requirements: Windows 7/8/10 operating system Intel i5 processor or greater Microsoft .NET Framework 4.5.2 or greater Internet access Bandwidth Co...

Once you arrive to the Cloud9 Portal login page: Enter your C9 Trader username and password. You will also be required to enter a six-digit number that is automatically sent to your mobile device as part of the two-factor authentication process. ...

As an administrator you can create, edit and delete connections to counterparties for your firm’s users in the Cloud9 Portal. To manage connections for your firm’s users, navigate to the Connections tab. To add a new connection: Select the Add Co...

Listening and downloading a user’s call recordings can be all be done by navigating to the Recordings tab in the grey menu bar. Playback Recordings: Select a recording or search for a username to locate a specific recording. The recording will th...

Setting up and managing your f­irm’s users and portal administrators can all be done from the Users tab in the grey menu bar. The following steps will you through adding, deleting and modifying the settings for the users at your firm. Setup New Use...

Creating New Connections As an administrator you can create, edit and delete connections to counterparties for your firm’s users in the Cloud9 Portal. To manage connections for your firm’s users, navigate to the Connections tab. Add a New Connection: ...

All existing connections, whether old or new, are available for users to add and remove at any time through the community window. To Manage Connections: Click on the Community button in the top of the control panel and navigate to the Connectio...

Users can connect to counterparties via a shoutdown or ringdown connection. A shoutdown is a push to talk connection where the counterparty will hear the user the moment the user clicks the button/connection on their C9 Trader screen. This type of connect...

Listening to call recordings can be done by selecting the Recordings tab in the grey menu bar. Select a recording or search for a user to locate a specific recording. The recording will then appear at the top of the page and you can use the playback butto...

The global mute function mutes the channel audio on all speakers when a user switches to a handset during a call. This setting can be turned on or off when setting up a new user. To modify Global Mute: Navigate to the Users tab. Select a us...

Instead of using the mouse to engage your buttons, you can opt to use a button board. Button boards connect to your computer via USB and come 24 configurable buttons. For more information about configuring your button board, see our article on Button Boar...

Cloud9 requires each user to have their own unique username and password for access to the application. Please contact your Cloud9 representative for more information on having an account created. Once you have your credentials, launch the application ...