To efficiently run the C9 Trader application, the operating system requirements as follows: Windows 7 or higher operating system Intel i5 or greater processor A built in sound device or USB sound device with playback (speakers) and recording (m...

Usage of Cloud9 Trader requires audio devices such as a microphone and speaker to send/receive calls. These devices can be configured via the Audio Devices window within the settings menu: Settings → Audio Devices Microphone/Speaker Configurat...

C9 Trader users have the option to connect to counterparties and answer calls with a button board. The button board supports 24 configurable buttons across 25 pages of pagination for a total of 600 individual buttons that can be configured. Click Here for...

The C9 Trader now supports multiple audio devices. This capability will allow you to assign a device based on connection type and provides the flexibility to switch to any of your devices during active connections (i.e., shoutdown, ringdown, group broadca...

Creating New Connections As an administrator you can create, edit and delete connections to counterparties for your firm’s users in the Cloud9 Portal. To manage connections for your firm’s users, navigate to the Connections tab. Add a New Connection: ...

Single Sign-On (SSO) enables users to log in to the Cloud9 Administrative Portal with the information of their firm’s own portal or systems. Prior to enabling SSO, administrators must contact the Cloud9 Helpdesk to integrate the required credentials an...

As an administrator you can create, edit and delete connections to counterparties for your firm’s users in the Cloud9 Portal. To manage connections for your firm’s users, navigate to the Connections tab. To add a new connection: Select the Add Co...

Button Board is connected but the LCD screens are black and no LEDs are illuminated. ​The button board only receives input from the PC while the application is running. Ensure the Cloud9 Trader application is running on the PC and the user is ...

If you would like to temporarily override your default device choice for a certain connection type, you must do the following: Pre-select the alternative device – Microphone, Left Handset, or Right Handset – from the left toolbar. Click a butto...

Users can view their call history by selecting the Call History tab on the home screen. This will display in the bottom half of the application, and displays outgoing and incoming Shoutdowns as well as outgoing, incoming, and missed Ringdowns received by ...

Cloud9’s unique neighbor feature prevents users from hearing their own voice coming through neighboring speakers (if another C9 Trader is nearby). To assign, edit and remove neighbors: Select the Users tab and click on a user. Click on Edi...

Single connection is not working properly: Verify that the connection in question is active. The button will be shaded in color on both the application UI and button board, signifying there is at least one counterparty online. Confirm that the b...

Configuring Click to Call As part of the C9 Trader, users have access to conduct person to person calls via the Click to Call application. The below steps will walk you through setting up this feature for your users. The first section is where you w...

Setting up and managing your firm’s users and portal administrators can all be done from the Users tab in the grey menu bar. This screen is where you can add, delete and modify the settings for the users at your firm. To manage your firm's users and a...

Provisioning for Click to Call will be sourced in the same window that the rest of the Button Board is provisioned. Go to the left navigation panel and select Settings. Once the Settings menu opens, select the Button Board option. This will bring up the B...

The C9 Trader now supports multiple audio devices. This capability will allow you to assign a device based on connection type and provides the flexibility to switch to any of your devices during active connections (i.e., shoutdown, ringdown, group broadca...

Once you arrive to the Cloud9 Portal login page: Enter your C9 Trader username and password. You will also be required to enter a six-digit number that is automatically sent to your mobile device as part of the two-factor authentication process. ...