Button Board is connected but the LCD screens are black and no LEDs are illuminated. ​The button board only receives input from the PC while the application is running. Ensure the Cloud9 Trader application is running on the PC and the user is ...

Setting up and managing your f­irm’s users and portal administrators can all be done from the Users tab in the grey menu bar. The following steps will you through adding, deleting and modifying the settings for the users at your firm. Setup New Use...

The intercom buttons, once they are available as buttons on the C9 Trader user interface, can be provisioned on the Cloud9 Button board similar to Shout down and Ring down buttons call types. This is available from the Button board Settings menu. Users wi...

Usage of Cloud9 Trader requires audio devices such as a microphone and speaker to send/receive calls. These devices can be configured via the Audio Devices window within the settings menu: Settings → Audio Devices Microphone/Speaker Configurat...

When setting up new connections, you will select either an internal or external connection. Internal connections allow users to shoutdown to their assigned, internal groups. External connections enables users to conduct a shoutdown or ringdown to groups t...

To troubleshoot a frozen button board, please follow the steps below: Verify the Cloud9 Trader application is running on the user's PC. If not, launch the application so the board can be reinitialized. If the application is already running, ver...

Cloud9’s unique neighbor feature prevents users from hearing their own voice coming through neighboring speakers (if another C9 Trader is nearby). To assign, edit and remove neighbors: Select the Users tab and click on a user. Click on Edi...

The C9 Trader now supports multiple audio devices. This capability will allow you to assign a device based on connection type and provides the flexibility to switch to any of your devices during active connections (i.e., shoutdown, ringdown, group broadca...

Users can customize the labels of the buttons that they've added to their layout. Labels can be updated at any time and must only contain alpha-numeric characters. To edit a button label: Click the Community button in the top of the control pane...

Configuring Click to Call As part of the C9 Trader, users have access to conduct person to person calls via the Click to Call application. The below steps will walk you through setting up this feature for your users. The first section is where you w...

Single connection is not working properly: Verify that the connection in question is active. The button will be shaded in color on both the application UI and button board, signifying there is at least one counterparty online. Confirm that the b...

Once you have assigned default devices in the Audio Devices Settings menu, you can now initiate connections using any of these devices. You also have the ability to override the default device by pre-selecting a different device prior to initiating a conn...

Managing Groups enables you to create and add your firm’s groups, trading desks, and set their level of visibility in the Cloud9 Community directory. You also have the ability to edit groups, group users, group connections, delete groups, and view details...

Once all of the audio devices (microphone, speakers, etc.) have been connected to the PC, there are additional settings within the Windows operating system that must be adjusted. Open Windows sound settings To open the Windows sound settings men...

Configuring Click to Call As part of the C9 Trader, users have access to conduct person to person calls via the Click to Call application. The below steps will walk you through setting up this feature for your users. The first section is where you w...

The Community tab is accessible from the main control panel on the C9 Trader. The intercom community available in the Community tab and is exclusively tailored to allow instant provisioning of intercom connections. The default view of the intercom communi...

Single Sign-On (SSO) enables users to log in to the Cloud9 Administrative Portal with the information of their firm’s own portal or systems. Prior to enabling SSO, administrators must contact the Cloud9 Helpdesk to integrate the required credentials an...

Once connections have been created, they are now ready to be assigned to your firm's users. To understand more about creating connections, click here. To assign a connection to a user: Navigate to the Users tab. Select a user from the table an...