Administrators can limit C9 Trader user access to specific locations by restricting IP (Internet Protocol) access. To configure allowable IPs: Navigate to the Firms tab. Select your firm and click Edit Firm. Scroll down to the bottom of the...

To reset a user’s password, click on the Users tab in the grey menu bar. Select a user from the table below and navigate to the Rest Password button in the blue menu bar. This will automatically send an email with a temporary password where the user can t...

Users can view their call history by selecting the Call History tab on the home screen. This will display in the bottom half of the application, and displays outgoing and incoming Shoutdowns as well as outgoing, incoming, and missed Ringdowns received by ...

Call quality can be reviewed in the QoS (Quality of Service) graph to the far-right of a selected recording. Click on the green graph, and a set of four charts will appear that represent: Quality of Audio Levels Call Jitter Packets Sent P...

Click to Call users on Cisco Call Manager can now conference in another party on an existing call. This functionality allows users to join an additional party on a call without the need to dial into a conference bridge. Setting up a Three-Way Conferen...

Call recordings can be downloaded and saved as an .MP4 file. To download recordings: Navigate to the Recordings tab. Select a recording by checking the box to the left. Select the blue Download Recording(s) button. The .MP4 file will be ...

Two of Cloud9's supported call types are Shoutdowns and Ringdowns. These connections can be made internally between groups or externally to counterparties. They can be shared among several users within each group for coverage and allow for teams to people...

Users of C9 Trader that are physically located next to each other can be configured as neighbors on the application on the C9 Portal, so they do not hear their neighbors’ voice coming out of their speakers when that neighbor is engaged on any shared Shout...

As an administrator you can create, edit and delete connections to counterparties for your firm’s users in the Cloud9 Portal. To manage connections for your firm’s users, navigate to the Connections tab. To add a new connection: Select the Add Co...

The Cloud9 Community is the main feature of the C9 Trader application. Access to the Cloud9 Community allows you to connect with other firms instantly. From the Community window you can request connections to other participating firms and instantly provis...

The Audio Broadcast feature allows for the integration of any listen-only application such as TV audio or listen-only hoots. For accounts with the feature enabled, the window can be accessed via a panel that slides out from the right-hand side of the user...

Users can be deleted by navigating to the Users tab in the grey menu bar. Select a user in the below table and click Delete User in the blue menu bar. You will be required to confirm or cancel your request.

To add contacts to your Click to Call Directory: Click the “+” sign in the bottom left corner of the Click to Call window and select Add Contact. Enter their first name, last name, and up to three phone numbers for that contact. You can also s...

When setting up new connections, you will select either an internal or external connection. Internal connections allow users to shoutdown to their assigned, internal groups. External connections enables users to conduct a shoutdown or ringdown to groups t...

To configure your microphone for usage, open the Audio Devices window via the settings menu. For the connection type, select the speaker icon for shout downs and the radio wave icon for intercom. From the first drop-down menu, select the micr...