C9 Trader users have the option to connect to counterparties and answer calls with a button board. The button board supports 24 configurable buttons across 25 pages of pagination for a total of 600 individual buttons that can be configured. Click Here for...

Setting up and managing your f­irm’s users and portal administrators can all be done from the Users tab in the grey menu bar. The following steps will you through adding, deleting and modifying the settings for the users at your firm. Setup New Use...

Configuring Click to Call As part of the C9 Trader, users have access to conduct person to person calls via the Click to Call application. The below steps will walk you through setting up this feature for your users. The first section is where you w...

Performance alerts give users an insight into factors that may affect their ability to effectively use the application. These notifications will indicate a user’s network conditions such as internet connectivity and integration with other services. ...

Button Board is connected but the LCD screens are black and no LEDs are illuminated. ​The button board only receives input from the PC while the application is running. Ensure the Cloud9 Trader application is running on the PC and the user is ...

Users can create new connections to external firms and trading partners that can then be shared among other users who are within their trading group. To create a new connection: Open the community window to the Create Invitation tab Expand t...

All existing connections, whether old or new, are available for users to add and remove at any time through the community window. To Manage Connections: Click on the Community button in the top of the control panel and navigate to the Connectio...

The C9 Trader now supports multiple audio devices. This capability will allow you to assign a device based on connection type and provides the flexibility to switch to any of your devices during active connections (i.e., shoutdown, ringdown, group broadca...

Usage of Cloud9 Trader requires audio devices such as a microphone and speaker to send/receive calls. These devices can be configured via the Audio Devices window within the settings menu: Settings → Audio Devices Microphone/Speaker Configurat...

Setting up and managing your firm’s users and portal administrators can all be done from the Users tab in the grey menu bar. This screen is where you can add, delete and modify the settings for the users at your firm. To manage your firm's users and a...

The Audio Broadcast window can be accessed via a panel that slides out from the right-hand side of the C9 Trader window. Click here to watch a step-by-step tutorial. Audio Broadcast Features Subscribe/unsubscribe for up to 20 predefined audio bro...

Click to Call users on Cisco Call Manager can now conference in another party on an existing call. This functionality allows users to join an additional party on a call without the need to dial into a conference bridge. Setting up a Three-Way Conferen...

Ensure the application is recognizing the microphone: Open the Cloud9 settings menu and select Audio Devices. Under the Microphone section, for the first drop-down menu, look for the Cloud9 Gooseneck Microphone. ​If there is no option to selec...

The Cloud9 Portal supports the administration of the Audio Broadcast feature, which enables C9 Trader users to subscribe to audio channels broadcast over a customer’s network via commercially available encoder devices. These audio channels consist of a...

By default, all call recordings are uploaded and stored in the cloud. Firms also have the option to locally archive their call recordings to their own local file server-storage environment; or, firms can choose to have call recordings archived by Global R...

Users can connect to counterparties via a shoutdown or ringdown connection. A shoutdown is a push to talk connection where the counterparty will hear the user the moment the user clicks the button/connection on their C9 Trader screen. This type of connect...

There are two distinct call types that are supported for the C9 Trader Intercom feature: Peer-to-Peer Peer-to-Group Peer-to-Peer Person-to-Person, or Peer-To-Peer Intercom calling is the most basic call type for internal intercom calling...